Customer Account Manager
Description
PrecisionCare Software is seeking to grow its Customer Account Management team by hiring a full time Customer Account Manager for Western NY region (Utica, Syracuse, Rochester, Buffalo, Jamestown, Binghamton, & Scraton, PA).
To meet the demands of the Human Service Industry, PrecisionCare has developed an extensive set of web-based database applications. These applications consistently require a fully engaged Customer Account Management team to help manage a fast growing customer base.
The Customer Account Manager primary responsibility will be to develop strong relationships with customers within their assigned regional caseload and help these customers to use PrecisionCare effectively. The goal of the Account Manager is to generate 100% customer satisfaction while expanding usage and ultimately creating good references.
Responsibilities will include:
Serve as primary point of contact for assigned accounts and maintain existing contracts.
Plan and execute successful and complete implementation of PrecisionCare within assigned accounts.
Identify potential for and expand customer usage through ongoing review, trainings as well as gathering and analysis of their evolving needs.
Provide customized trainings and consultation at the customer site
Coordinate between technical support, the development team and users to ensure all issues are resolved thoroughly and promptly.
Test new features and functions and alert and train customers on pending updates and changes.
Conduct monthly customer reviews and usage statistics to understand their ongoing needs,identify potential problems and plan for expansion.
Contribute to software design and development with in-depth knowledge of user needs tempered with regulatory restrictions and requirements.
Participation and coordination of regional user groups.
Candidates must also be willing to travel within their region on a regular basis including overnight stays.
Requirements:
Knowledge and/or experience in healthcare/human services or disability services
Experience with services licensed by NY State OMRDD/OMH a big plus
The candidate must be a team player willing to multitask between various customer account management and company tasks.
The applicant requires effective communication skills, needs to be self motivated, and have the willingness to take on the challenges of dynamic customer support team
Please send resumes to tpquinn@precisioncare.com
| Regional Sales Manager
Description
PrecisionCare Software is seeking to grow its established customer base significantly by hiring an ambitious individual to head up sales in the northeast region. The selected Regional Sales Account Manager’s primary responsibility will be to present and perform live demonstrations to target customers to close new business. Within their region the successful candidate will also be responsible for establishing a sales plan, coordinating with marketing to establish new account leads, developing business partners and channels, attending trade shows, and nurturing existing relationships.
The Regional Sales Manager will identify and communicate critical customer and business issues to help drive software and service requirements, as well as company business strategies. The candidate will need to understand the company’s big picture and successfully position solution strategies, product demonstrations and presentations appropriately to meet the goals of the company. The successful candidate will work with all members of the company team to secure company revenue growth and customer satisfaction.
Responsibilities will include:
Regional Sales Planning
Lead generation
On site product demonstrations
Customer follow-up
Contract closure
Regional Business and Channel Development
Participation in user group meetings
Presenting/Speaking at Industry Conferences
Participation and organization of regional presentations
Participation in Industry Trade Shows
Communication of customer requirements
Ongoing account sales support as needed
Candidates must also be willing to travel within their region on a regular basis including overnight stays.
Requirements:
College Degree or equivalent work experience
Valid driver’s license
Exceptional Communication and Time Management skills
Comfort working in consumer-centric environments
Ability to listen and identify customer critical business issues
Talent to match customer requirements with our software products/services
Sales experience
Additional Beneficial Experience:
Sales Planning
Business Partner and Channel Development
Software Sales
Direct Human Service experience
Experience with NYS OMH/OMRDD Regulations
Please send resumes to tpquinn@precisioncare.com
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